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Terms and Conditions

1. All prices quoted are in NZ Dollars and include GST.

2. Ferry fares to/from Waiheke Island are not included in the walking tour price.

3. Lunch is not provided, except where noted in the walk description.

4. All walking tours must be paid in full at the time of booking via our secure online booking system, or via internet bank transfer (NZ only). We do not accept cash on the day.

5. Our tours operate rain or shine. In the event of extreme weather we will happily refund or rebook. Other extreme circumstances leading to a cancellation will be subject to discussion at the time.

6. Cancellations

a) All walking tours except private groups

  • More than 7 days before tour: a 10% fee will be deducted
  • Between 7 days and 48 hours before tour: a 50% fee will be deducted unless you rebook (subject to availability)
  • Within 48 hours of tour or if you ‘no show’: no refund

b) Private groups

  • More than 7 days before tour: a 10% fee will be deducted
  • Between 7 days and 48 hours before tour: a 30% fee will be deducted unless you rebook (subject to availability)
  • Within 48 hours of tour or if you ‘no show’: no refund but rebooking may be offered depending on circumstances and availability
  • Cancellation fees apply to individuals and/or the entire group. Any change in numbers may require a re-quote

7. If you need clarification on any point please contact us prior to making your booking.